FREE SHIPPINg ON ORDERS $60 OR MORE
Terms & Conditions
Last Updated: November 2025
Welcome to E. Nichole & Co. — where planning meets personality! By shopping with us or using our website, you agree to the following, which are both important and relevant.
Using Our Website
All content, photos, products, and designs on this website belong to E. Nichole & Co. Please don’t copy, reuse, or redistribute anything without permission.
Products & Colors
We work hard to show accurate colors, but screens can be sneaky. Actual product colors may vary slightly.
Orders & Payments
All orders must be paid in full at the time of checkout.
Once production begins (especially for custom items), orders can’t be changed or canceled.
Prices may change at any time — but don’t worry, what you see at checkout is what you pay.
Custom Items
Custom and personalized products are made especially for you, so they are final sale and cannot be refunded, canceled, or exchanged.
Shipping
Processing and shipping times are listed in our Shipping Policy. We’re not responsible for shipping delays once your package is with the carrier — but we’ll always help where we can.
Returns & Refunds
See our Refund Policy for details (short version: non-custom items can be returned within 7 days, custom items are final sale).
Newsletter & Marketing
If you subscribe, you’ll receive cute updates, deals, and stationery joy. You can unsubscribe any time — no hard feelings.
Privacy & Security
We respect your privacy and never sell your information.
See our Privacy Policy for full details.
Updates to These Terms
We may update these Terms occasionally. When we do, we’ll update the date at the top of the page.
Questions?
We’re always here to help!
📧 hello@enicholeandco.com
Privacy Policy
Last Updated: November 2025
At E. Nichole & Co., we care about your privacy just as much as we care about cute stationery — which is a lot. This concise Privacy Policy explains what we collect, why we collect it, and how we keep your information safe.
What We Collect
When you shop with us or browse our site, we may collect:
Your name, email, and shipping/billing info
Order details
Payment info (securely processed — we don’t store full card numbers)
Basic device info like IP address, pages viewed, and cookies
This helps us process your orders, improve our shop, and ensure everything runs smoothly.
How We Use Your Info
We use your information to:
Process and ship your orders
Send updates about your purchase
Provide customer support
Improve your shopping experience
Send newsletters or promos only if you choose to subscribe
We never sell your information. Ever.
How We Keep It Safe
We use secure servers, trusted payment processors, and robust technical measures to protect your information. No online system is perfect, but we work hard to keep your data safe and private.
Your Choices
You can:
Opt out of marketing emails anytime
Request to view, update, or delete the personal info we have
Disable cookies through your browser settings
Just send us an email if you need help!
Sharing Your Info
We may share your information only with trusted partners like:
Payment processors
Shipping carriers
Website and email service providers
These partners help us run our business and are required to keep your info safe.
Questions? We’re Here!
If you ever have questions about your privacy or this policy, email us at:
Return Policy
Last Updated: November 2025
At E. Nichole & Co., we want you to love your stationery just as much as we love creating it. If something isn’t right, we’re here to help—quick, easy, and stress-free.
Returns
We accept returns on non-custom items within 7 days of delivery. Items must be:
Unused
In original condition
In original packaging
Just send us an email, and we’ll help you from there!
Custom Items
Because custom items are made especially for you, they are final sale and not eligible for returns or refunds.
This includes:
Custom stationery
Personalized planners
Custom notepads
Digital downloads
Any other custom item
Damaged or Incorrect Orders
If your order arrives damaged or incorrect (we hope not, but just in case!), email us within 48 hours with photos. We’ll replace it or make it right ASAP.
Refunds
Once approved, refunds go back to your original payment method within 3–7 business days. Processing times may vary depending on your bank.
Need Help?
We’re here to make things easy.
Email us at hello@enicholeandco.com, and we’ll take care of you.
Shipping Policy
Last Updated: November 2025
At E. Nichole & Co., we ship your cute stationery with care, love, and a little touch of sparkle. Here’s everything you need to know:
Processing Time
We hand-pack every order with love!
Standard items: 3–7 business days
Custom items: 5–14 business days (magic takes time )
Processing time does not include shipping time.
Shipping Rates
Shipping is calculated at checkout based on your location and the size of your order.
Free shipping on orders over $60 (because we love you).
Tracking
Once your order ships, you’ll receive a tracking number allowing you to follow your goodies all the way to your doorstep.
Lost, Delayed, or Stolen Packages
Once your order is handed to the carrier, it is in their care.
We are not responsible for:
Carrier delays
Lost or stolen packages
Incorrect addresses entered at checkout
But don’t worry — we’ll always help guide you on what to do next.
Wrong Address?
If you make a mistake, please notify us within 24 hours.
After an order ships, we’re unable to change the address.
International Shipping
Currently, shipping is only available for U.S. orders.
Questions?
We’re here to help!
Please email us at: hello@enicholeandco.com
